For the technical Support kindly dial the following no.:
0180 - 4 13 14 15 (0,20 Euro / per call)
A personal contact is available for the technical support
from Monday till Friday (08:00 o'clock till 17:00 o'clock) via telephone.
We can offer immediate comprehensive solutions to the to be following subjects:
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Planning software PAC dimension
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Initial operation
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Configuration of the monitoring system
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Device failure and device exchange
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Kindly leave of your name and your telephone number as well as a message on the answering machine if you should call beyond our operating hours. We will call back as soon as possible.
Necessary information for quick processing
Kindly supply the following informations when you contact us so that we will able to guarantee a quick service:
Your Name, Adress, Postal Code and a Telephone No. where we can get in touch with you.
Description of the Photovoltaik system including the communication equipment
Model name and serial number of the product (attached on the device)
Invoice with date and address of the trader
Guarantee document of the product (if available)
An entire listing of the observed mistakes, error reports in the device and further information which can contribute to the analysis of the problem.
E-Mail-Contact
You can also send your inquiries by e-mail to us.. The e-mail adress is
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Service & Support 